* Ecom Fly LLC (“Agent”) does not provide refunds or cancellations for products purchased. Provided that the client is not in breach of any provision of their FBA Management Services Agreement (“Agreement”), Agent offers a 90-day buyback guarantee for unsold product that has been active in client’s Amazon store for over 90 days (“Product Buyback or Replacement Program”). If client wishes to exercise the Product Buyback or Replacement Program, client must return any unsold product to Agent’s warehouse at client’s own expense. Subject to the aforementioned and provided that client is not in breach of any provision of their Agreement, Agent will either issue a refund for the cost of the product or replace it with new product. Any returned product must be in its original condition and packaging, and any damaged product beyond normal wear and tear will not be accepted by Agent.
** Agent’s Store Buyback Program is only available to clients who enter into an Agreement for an amount (the “Initial Payment”) qualifying under the Gold Plan. Subject to this condition and the conditions set forth below, if a client’s cumulative net profit during the initial three (3) year term of the Agreement (the “Initial Term”) is less than the Initial Payment paid to Agent by the client, the client shall have the right, but not the obligation, to sell the Store to Agent for an amount equal to the difference between the Initial Payment minus the client’s cumulative net profit during such period and may terminate this Agreement (the “Store Buyback Program”); provided, however, the client shall not be entitled to participate in the Store Buyback Program if any of the following occur during the Initial Term: (1) there is a material change to Amazon’s Terms and Conditions or other policies that negatively impact the Store; (2) the client does not spend at least twelve (12) times the Initial Payment on purchases of product to be sold in their online store before the end of the Initial Term; (3) the client elects to pause or interrupt the continuous operation of their online store for any reason; (4) the client’s online store is suspended by Amazon at any time; (5) the client breaches or is in default under any provision of the Agreement in any manner.
